Terms & Conditions

Below are stated the terms and conditions on which we supply any of the products listed on www.think-ink.co.uk. Please read these terms and conditions carefully before ordering any products from our site. You should understand that by ordering any of our products, you agree to be bound by these terms and conditions. You should also print a copy of these terms and conditions for future reference.

ABOUT US

Think Ink is a trading name of Micropress Printers Limited. Registered Office: Fountain Way, Reydon Business Park, Reydon, NR Southwold, Suffolk, IP18 6SZ. Reg No. 1460152. Registered in England & Wales.

YOUR STATUS

By placing an order through our site, you warrant that:

• a) You are legally capable of entering into binding contracts; and
• b) You are at least 18 years old.

HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

Your order constitutes an offer to us to buy a Product or Products. All orders are subject to acceptance by Think Ink, and we will confirm such acceptance to you by electronic notification at the end of the ordering process. We are unable to issue an Order Confirmation until such time as the ordering process is complete. The contract between us will only be formed when we send you the Order Confirmation. Once the Contract has been formed, the terms of the Contract cannot be varied without our prior written consent.

As the Products will have been made to your specification or personalised by you, you will not have any right to cancel the supply of any of the Products once you have placed an order.

QUOTATIONS

Quotes obtained on line are current and correct from the point of request. Quotes can/will include any reduction in cost due to offers at any given point. The reduction in cost is only valid once the order has been placed and is subject to change at any point while the quote is not validated into a live order.

Orders, where material is required before a quotation, can only be approved once materials have been seen by Think Ink. Quotes obtained where materials have not been seen are subject to sight of copy and may be liable to revision for whatever reason.

We reserve the right to decline a print job on sight of copy for whatever reason.

ORDERS SUBJECT TO DISCOUNT IN OFFER PERIODS

Quotations are only subject to reduction in cost through live offers when the order is confirmed during the dedicated and advertised offer period. Quotes obtained during an offer period and attracting a discount expire when the offer period ends – THE ORDER MUST BE PLACED AND CONFIRMED IN ORDER TO VALIDATE THE OFFER PRICE. Think Ink has the right to decline the offer of a reduction in price once the offer ends and replace with the original quote as stated on the quotation or to replace it with the preceding offer. This may sometimes include a further reduction in price or a price increase.

All offers placed are subject to the discretion of Think Ink and are well advertised both on the homepage, each product page and emailed to all of our customers, including those signed up to the Think Ink Newsletter.

USE OF OUR DESIGNS

All design templates on our site are owned by Think Ink.

We accept no responsibility or liability for the accuracy or content of templates which we supply.

MATERIAL AND INFORMATION PROVIDED BY YOU

Whenever you make use of a feature that allows you to upload material to our site you must comply with the content standards set out in our acceptable use policy. You warrant that any such material does comply with those standards, and you indemnify us for any breach of that warranty.

In addition to complying with our acceptable use policy, you agree that all material uploaded by you onto our site will be done at your own risk. You must retain a copy of all material you upload. We expressly exclude all liability for any uploaded material which is lost or damaged during or after the uploading process.

Failure to follow our site’s preparatory instructions for uploading your material may result in products of poor quality. We accept no responsibility for poor quality Products in those circumstances.

You must not upload any material that will breach any third party rights to such material unless you have their express consent. We have the right to disclose your identity to any third party claiming that any material uploaded by you to our site constitutes a violation of their rights. We have the right to remove any material uploaded by you or not to fulfil any order if, in our opinion, such material does not comply with our content standards, or is deemed by us to be indecent or offensive. You will receive a full refund of any sums already paid for an order we do not fulfil.

You agree only to provide someone else’s personal information if they have given you express consent to use it in respect of the Products you have ordered.

Personal information is processed and stored in accordance with our Privacy Policy. We may establish policies and limits concerning our storage of material uploaded by you and the amount of any material that may be uploaded. We may delete your material stored by us which is inactive for an extended period of time without reference to you. We may change our policies and limits at any time, in our sole discretion, with or without notice to you. To the extent that we are permitted to do so by law, we may delete your material stored by us at any time.

MATERIALS SENT IN VIA POST, COURIER OR IN PERSON

Whilst every care is taken with your original artwork we take no responsibility for loss or damage.

APPROVALS

Think Ink employees generate proofs for your approval when requested and in the form requested by you. Think Ink is not responsible for any typographical errors that may occur and we advise that you check your on-screen proofs or hard copy posted proofs thoroughly before confirming your order.

Your statutory rights are not affected by these terms and conditions.

COLOUR REPRODUCTION ON OUR DIGITAL PRESSES

We will print your work to the best of our ability, however we cannot accept any responsibility for difference in colour between computer screen and the final product. No reprints will be produced where there is a discrepancy over perceived colour, we recommend a hard copy proof for all jobs where colour matching is required.

CANCELLATION OF ORDERS

Any order cancelled will incur a charge for the work which we have already carried out on your behalf.

FAILURE TO MEET AGREED DELIVERY

Whilst every effort will be made to meet our delivery dates, we accept no responsibility for any costs or losses of income sustained by any client due to production delays or any printing undertaken by Think Ink for whatever reason.

NON-DELIVERY

You must notify us within 28 days of any failure on our part to deliver the Products ordered within the agreed time (proof of which is required in writing) in order that we can investigate the failure and take appropriate action.

The earliest date we can claim against the Post Office for non-delivery is 15 working days from the date of despatch. We cannot process a reprint before this time. You should notify us by phone or email if your goods have not arrived after 15 working days.

Once you have notified us in accordance with paragraph 8.2, we will then send you a form to complete and return to us. Once the form is received we will redeliver Products to you, at no further cost or expense to you.

ATMOSPHERIC CONDITIONS

The digital printing process involves putting paper through a series of heated rollers which run at a consistent high heat, whilst every effort is made to ensure that the product is of the highest quality, it must be noted that sometimes the production process can produce a small wave effect, this will partly disappear when kept in a consistent environment. This can be noticeable in all products but more so in books once they are bound.

QUANTITIES

• All reasonable endeavours will be made to deliver the correct quantity of Products ordered by you.
• You acknowledge that variations in respect of quantities are inherent within the printing industry.
• Our liability in respect of shortages is plus or minus 5% of the quantity ordered.
• All overages may be kept by you at no additional cost.

QUALITY

You accept that variations in colours are inherent within the printing process for files submitted in computer format. You also understand and accept that your computer screen is not calibrated or colour-matched to our printing machines and therefore we cannot guarantee that the product colours will match those displayed on your computer screen during the ordering process.

RISK AND TITLE

• The Products will be at your risk from the time of delivery.
• Ownership of the Products will pass to you on delivery.

PRICE AND PAYMENT

• The price of any products will be as quoted on our site from time to time, except in cases of obvious error.
• Quoted prices include VAT and delivery costs. You can see a breakdown of these prices once you move into the basket section ready to place your order.
• Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation.
• We do not store any credit or debit card data.

OUR REPLACEMENT POLICY

If you believe that a product is defective, we may request that you return 2 or 3 examples for our examination. If we agree that the products are defective and that we are at fault, we will reprint the Products free of charge and arrange for the redelivery of the same.

CLAIMS

Claims for damage, shortages or non-delivery must be advised by phone or email within 28 days from the date that the Products were dispatched. We shall not be liable in respect of any claim unless we are notified in accordance with paragraph 14.1 except where you demonstrate to our reasonable satisfaction that it was not possible to comply with this requirement and your claim was made by you as soon as reasonably possible thereafter.

OUR LIABILITY

Our liability in connection with any product purchased through our site is strictly limited to the purchase price of that product (including delivery costs).

COMMUNICATION

Communication with us will be mainly by electronic means. We are also contact-able by telephone, the number of which is posted prominently on the site. We will contact you by e-mail or provide you with information by posting notices on our site. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.

NOTICES

You must give notice to Think Ink either at its registered office by registered post at your cost, or electronically using the ‘Contact Us’ section on our site. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in the way specified in paragraph 16. Notice will be deemed received and properly served:

• a) Within 1 working day when given electronically; and
• b) 3 working days after the date of posting of any letter when served by post.

In proving the service of any notice, it will be sufficient to prove that such notice was properly addressed and sent.

TRANSFER OF RIGHTS AND OBLIGATIONS

The Contract is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

EVENTS OUTSIDE OUR CONTROL

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

• Strikes, lock-outs or other industrial action;
• Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
• Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
• Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
• Impossibility of the use of public or private telecommunications networks; and
• The acts, decrees, legislation, regulations or restrictions of any government.

Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

WAIVER

If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

A waiver by us of any default shall not constitute a waiver of any subsequent default.

No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with paragraph 17 above.

SEVERABILITY

If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

ENTIRE AGREEMENT

These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.

Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these terms and conditions.

OUR RIGHT TO VARY THESE TERMS AND CONDITIONS

We have the right to revise and amend these terms and conditions from time to time.

You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Order Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

LAW AND JURISDICTION

Contracts for the purchase of Products through our site will be governed by the laws of England and Wales. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

PAYMENT ONLINE

Online payments will be handled by and through Sagepay. No credit or debit card details are held by Think Ink, Micropress Printers Ltd or our site hosts. All payments to Think Ink will appear as MICROPRESS PRINTERS LIMITED T/A THINK INK on your Credit or Debit card statement.

CONTACT

You can use our contact us page to contact us via email. Or call 01502 725874